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person
Christine Armstrong
Person
Christine Armstrong
Affiliation
:
University of Newcastle
Report
Return on investment of effective complaints management: public sector organisations
15 Jun 2020
Tania Sourdin
,
Jamie Carlson
,
Martin Watts
,
Christine Armstrong
,
Tanya Carlyle Ford
Society of Consumer Affairs Professionals
,
University of Newcastle
This report explores the application and effectiveness of complaints management in government organisations in Australia.
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