The COVID-19 pandemic has resulted in employees being exposed to transformational stressors from within and outside their organisations. This study explored communication and service attributes across a sample of five operational leading commercial start-up platforms for mental service delivery to employees.

A critical assumption underpinning this project was that gender has a major influence on the experience of homelessness. Understanding women’s experiences and how they guide assertive outreach practice was therefore an important starting point in thinking about how responses can be gender defined, responsive, and...

This report provides a summary and discussion of the initial learnings from the Name. Narrate. Navigate pilot program, which is a preventive intervention program focused on psycho-education and skill development for young people at increased risk of using violence.

The intention of the paper is to equip stakeholders with talking points to prompt informed and sustained dialogue on how artificial intelligence (AI) might be used for good, and for what it’s good for, and importantly, to consider where it should not be used at...

This report explores the application and effectiveness of complaints management in government organisations in Australia.