Justice delivery in regional, rural and remote NSW is shaped by distance, local context and community needs. Drawing on practitioner insights, the research explores how legal services function, the barriers and supports affecting access to justice, and the potential for technology to improve service delivery and meet the legal needs of these communities.

Legal Aid is funded by the Federal Government to provide legal support to eligible people who are appealing to the Administrative Review Tribunal about a National Disability Insurance Agency (NDIA) decision. This process evaluation details the merit of the program, its challenges, as well as the steps necessary for its efficient and ongoing operation.

This report presents findings from the STEP Study – an exploration of how self-represented individuals experience tenancy proceedings at the New South Wales Civil and Administrative Tribunal (NCAT). Findings reveal insights into power dynamics in conciliation, gaps in procedural clarity and the importance of advocacy in tribunal outcomes.

This analysis of nearly 40,000 applications finalised in 2024 provides a unique view into how tenancy matters progress through the New South Wales Civil and Administrative Tribunal (NCAT). The report reveals patterns in dispute resolution, party roles, hearing outcomes and procedural timelines. It provides detailed insights into how tenancy disputes are initiated, managed and resolved.

This report presents findings from a study on the ways that Community Legal Centres (CLCs) in New South Wales engage in disaster preparedness, the barriers they face, and the enablers that support effective engagement and preparedness. Through insights from legal professionals, the research highlights the challenges, opportunities, and systemic factors shaping disaster-related legal preparedness.