This report presents findings from the STEP Study – an exploration of how self-represented individuals experience tenancy proceedings at the New South Wales Civil and Administrative Tribunal (NCAT). Findings reveal insights into power dynamics in conciliation, gaps in procedural clarity and the importance of advocacy in tribunal outcomes.

This analysis of nearly 40,000 applications finalised in 2024 provides a unique view into how tenancy matters progress through the New South Wales Civil and Administrative Tribunal (NCAT). The report reveals patterns in dispute resolution, party roles, hearing outcomes and procedural timelines. It provides detailed insights into how tenancy disputes are initiated, managed and resolved.

This report presents findings from a study on the ways that Community Legal Centres (CLCs) in New South Wales engage in disaster preparedness, the barriers they face, and the enablers that support effective engagement and preparedness. Through insights from legal professionals, the research highlights the challenges, opportunities, and systemic factors shaping disaster-related legal preparedness.

The purpose of this report is to provide an overview of some information and data sources that are useful to consider in conducting a legal needs assessment in New South Wales.

This report describes the conceptual role of outcomes frameworks for legal assistance services. It includes a section that clarifies working definitions, and draws together evidence relevant to framework development, shared outcomes and sector-wide frameworks.