This research was conducted to help identify how the Australian Capital Territory Public Service (ACTPS) can better support effective flexible working, focused on the role of technology, communication tools and the built environment.

This report synthesises the literature of the last decade, with a focus on literature emerging since the onset of the COVID-19 pandemic to identify issues that will affect working in the Australian Public Service (APS). It focuses on teleworking, but also examines activity-based working and...