This is the second in three major reports drawing on the Public Understanding of Law Survey (PULS). This volume focuses on exactly that - how do Victorians understand our law? It develops the concept of legal capability - the knowledge, attributes and resources you need to navigate the legal system.

This report explores how everyday legal problems are experienced, what people do about them and if they are resolved. These problems cover a whole range of issues people face in their lives, including those with goods and services, housing, fines, employment, family, government, debt and injury.

This document sets out the full text and routing of the PULS questionnaire, along with commentary on the theoretical background to questions, rationale for their inclusion, details of technical development, references to relevant past studies, as well as PULS showcards.