The Psychologically Informed Employment Counselling Framework (PIE‑CF) integrates counselling, trauma‑informed care and vocational rehabilitation within Customised Employment. Built around presence, inquiry and engagement, it offers an evidence‑based, relational model to support trust, vocational identity and sustained employment, and provides a policy‑relevant framework for embedding psychological safety in disability employment practice.

This article argues that the disability employment system must move beyond rapid job placement toward psychologically safe, sustainable pathways. It highlights the role of NDIS employment counsellors, guided by the Psychologically Informed Employment Counselling Framework, in embedding trauma‑informed, neurodiversity‑affirming, rights‑based practice to address fragmentation and improve long‑term employment outcomes for people with disability.

This paper examines the overlooked role of families within Customised Employment. It introduces the Family Discovery Model, positioning families as active contributors to narrative building, network mapping and reflective planning. Structured involvement strengthens employment pathways, supports transitions, and improves alignment with policy. Embedding families as co-producers enhances outcomes and system coherence.

This community guide explains Customised Employment in Australia, outlining its purpose, key steps and the conditions needed for quality practice. It shows how employment can be created around a person’s strengths through thoughtful, person‑centred discovery and job design. By promoting informed choice and higher expectations, the guide reinforces that well‑matched work helps people, businesses and...

This paper advocates for a comprehensive redesign of the National Disability Insurance Scheme's (NDIS) employment support framework. It argues too few participants have employment discussed during planning and funding and the current configuration of NDIS employment supports is in need of reform to deliver sustainable open employment outcomes for many participants.