This guide is for public servants who are designing, procuring or managing human-centred design (HCD) projects.

Design thinking is a non-linear, iterative process that teams use to understand users, challenge assumptions, redefine problems and create innovative solutions to prototype and test. Involving five phases—Empathize, Define, Ideate, Prototype and Test—it is most useful to tackle problems that are ill-defined or unknown. The Hasso Plattner Institute of Design at Stanford (aka the d.school)...

Providing a contemporary understanding of consumer vulnerability, this report looks at why regulators are focusing on this in regulatory design, and provides some lessons and opportunities for change.

This report evaluates the design and development of a prototype Peer Support Platform that aimed to address the information, linkages and capacity (ILC) building needs of people with low vision and blindness.

This report evaluates the consultation and co-design processes used to create the digital intervention and how this methodology impacted on the creation of the approach to storytelling about ageism as a driver of elder abuse.