The objective of the audit was to assess the effectiveness of the Australian Broadcasting Corporation’s (ABC’s) management of complaints.

This inquiry is operating in the context of rapidly changing media markets. Boundaries between traditional media markets are dissolving, new platforms exist for distributing news and entertainment, and revenue streams are changing. Consumers are adopting new forms of media rapidly, and the increased competition between producers and distributors is evident from these developments.

This review was undertaken by the Editorial Policies team as an exercise to identify and compare the story choices being made by the ABC, the SBS and the free-to-air commercial services in key morning (radio) and evening (television) news bulletins.

This paper focuses on the ABC's first year under its new Managing Director against the backdrop of its recent history.

A visitor to this country over the past week might wonder where, or in what year, he or she has landed. It’s now nine sleeps since ANZAC Day 2017, and hundreds of articles and hours of rolling outrage have been expended on a few words posted on Facebook by part-time ABC presenter Yassmin Abdel-Magied on...