This report shows how frequent household disconnections are impacting food security, health, wellbeing and economic participation for First Nations’ communities in Australia. It provides six high-level recommendations and associated actions to create a fairer and more inclusive energy transition for all Australians.

This handbook serves as a practical guide to help energy and water businesses assess and strengthen their response to family violence. It reflects deepening understanding about family violence risk in essential services, including the importance of taking a Safety by Design approach – a framework to anticipate, detect and eliminate harm before it occurs.

The findings of a review that considered whether there is a case to strengthen protections for customers experiencing payment difficulty with energy bills. It concludes that the current protections are not fit for purpose. It identifies 13 opportunities to improve the framework, including to reduce the burden of debt in the energy system.

This note looks at the evolution of inflation over the last term of government, failures of wage growth to keep up with inflation, and what the major parties proposed in the 2025 federal election campaign to alleviate cost-of-living pressures. It suggests that structural changes are needed to provide long-term relief and to protect consumers from...

This report describes the results of a survey of 1,011 Australians which found 92% reported negative impacts, including health impacts, from their homes being too hot. First Nations people, people on income support, renters, and those with a disability or chronic medical condition were at greater risk. The report provides 16 recommendations across the areas...