In 2022, the Australian Energy Regulator (AER) introduced the Better Bills Guideline which sets out how energy retailers must design bills for consumers and what content they must include. This report aims to understand the impact of the Guideline on consumers’ comprehension of bill content and their confidence to engage in the energy market.

The findings of a review that considered whether there is a case to strengthen protections for customers experiencing payment difficulty with energy bills. It concludes that the current protections are not fit for purpose. It identifies 13 opportunities to improve the framework, including to reduce the burden of debt in the energy system.

This report on the behaviour and compliance of gas pipeline service providers arises from new monitoring and reporting powers introduced to address under-regulation concerns. It finds issues such as limited transparency and variable experiences for pipeline users, but only a few cases of non-compliance.

This latest review of the National Electricity Market (NEM) performance evaluates current market dynamics, competitive conditions and structural changes and offers insights into the evolving NEM landscape. The report provides recommendations to inform new market design and support policymakers to deliver an effective energy transition, assessing areas of the market that may benefit from policy...

Consumers are becoming increasingly significant suppliers of electricity through the energy transition. This report analyses distribution network performance in providing services to customers who export electricity back into the grid. It finds 27% of all network customers now use export services.