This report on the behaviour and compliance of gas pipeline service providers arises from new monitoring and reporting powers introduced in 2023 to address under-regulation concerns and the potential market power of providers. 

The report aims to promote greater transparency and more information for policymakers, governments and the public about how gas is transported to where it needs to go, and the extent and impact of market power on those services.

Key findings

• There is limited transparency in the prices and non-price terms and conditions set by service providers due to the information published by service providers being complex and inconsistent; a standard template which service providers must use may be implemented.
• Pipeline users reported different experiences and bargaining power to negotiate terms and conditions for pipeline services.
• The 2023 regulations have not yet been fully implemented as additional information is to be published from December 2025, expected to deliver improved transparency by providing pipeline users with cost-based pricing benchmarks.
• While compliance with the publishing of the actual prices payable information requires improvement, there were only a few instances of non-compliance among service providers relating to other obligations, primarily due to a lack of understanding of new obligations under the regulations.