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Public sector innovation

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Public sector innovation
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Report

Mapping the potential: Generative AI and public sector work

Kate Onslow, Anton Poletaev, John Francis, Saba Esnaashari

This report outlines the findings from assessing the extent to which public sector activities in the United Kingdom are suited for Generative AI (GenAI) use. The findings demonstrate the potential supporting role that GenAI could play in freeing up valuable public sector time. However, its potential to support public sector work activities varies across different...
Report

Microsoft 365 Copilot experiment: cross-government findings report


AI can significantly reduce time spent on government tasks. This report describes a trial of 20,000 civil servants in the United Kingdom, showing they could save nearly two weeks each annually by using the technology. It suggests AI tools have the potential to transform productivity and public service delivery at scale.
Working paper

Fixing the holes in economics: better theories for better growth


This paper examines the policy implications of areas where classical economic views have been overhauled in recent decades. It points to neglected policy levers for governments, with the potential to significantly boost economic growth and improve outcomes.
Guide

Test and learn: a playbook for mission-driven government


The playbook aims to support government teams embarking on test-and-learn projects. It explains how to build and run public policies and services using a test-and-learn approach, setting out a wide range of methodologies for each stage of the innovation cycle. It’s intended as a practical resource for teams to design and test solutions in an...
Book

The expertise deficit


This book explores a fundamental problem that undermines the integrity, competence and trust in public institutions: the expertise deficit. It aims to contribute meaningfully to public sector reform efforts underway in Australia and globally, particularly with regards to capability development and leveraging diverse forms of expertise. It focuses primarily on the Australian public sector.