This guide assists government agencies to use automated decision-making systems appropriately, and with the customer at the centre of service delivery. Issues covered include guiding principles for assessing the suitability of automated systems, compliance with administrative law and privacy requirements, transparency and accountability, and quality assurance processes.

The world has long depended on public institutions to solve problems and meet needs. A practical guide to designing, testing and evolving institutions, the playbook is action-oriented, helping institutional designers move from ideas to implementation. It provides six guiding principles, and offers tools and insights.

This guidance primarily focuses on civil service policy development, analysis and administrative functions in the UK. It establishes crucial foundations about Large Language Model (LLM) capabilities and limitations, directly informing the practical frameworks and tools provided. It concludes with a practical roadmap for implementing LLMs into civil service operations.

Adaptability and agility, accuracy and accessibility should be the features of modern public procurement. These capabilities are especially urgent for public institutions to acquire while generative Artificial Intelligence (AI) develops exponentially into the next general-purpose technology. This paper proposes a framework for public procurement inspired by software architecture.

This report summarises the methods, findings and lessons learnt from an Australian Government trial of Microsoft 365 Copilot, an artificial intelligence (AI) tool. The trial explored Copilot’s potential as a generative AI example, its safe implementation, and its short- and long-term benefits and challenges. The report concludes with recommendations for how any future implementation of...