This paper seeks to present whether domestic broadband has seen more people to work from home and use internet based services or has led to the physicality of service provision, job access and socialisation to be even more important.

This paper provides a longitudinal comparison of the types of web based communication, including social media and smart-phone applications being employed by Local Government in New South Wales (NSW), Australia, and investigates the activity and sentiment of twitter accounts for a sample of local government. agencies.