Conference paper

Web based communication and online social networking in the NSW planning system 2

Internet connectivity Social media Local government Australia
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apo-nid59902.pdf 318.26 KB

Abstract: This paper looks at the growth of web based communication for planning practice in local government over a three year period. Despite communication with the community being an integral part of local government functions, the types of communication being used are rarely monitored or analyzed. This paper provides a longitudinal comparison of the types of web based communication, including social media and smart-phone applications being employed by Local Government in New South Wales (NSW), Australia, and investigates the activity and sentiment of twitter accounts for a sample of local government agencies. The paper concludes with a discussion of the growth of social media.

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