This report outlines updated findings on digital inclusion in Wilcannia to assist with understanding and addressing the barriers to digital inclusion in remote communities. It highlights improvements in some indicators but declining mobile phone access and internet affordability issues.

This report examines the impact of the 3G shutdown on public safety, business continuity, and essential services, particularly in rural and regional areas. It finds that for many users the shutdown led to a reduction in service availability and quality, exacerbating many of the challenges already faced by remote communities. The report recommends government intervention...

This report outlines updated findings from the Mapping the Digital Gap project's second research visit to Tennant Creek and the seven town camps, that encircle the town. This Update Report is intended to assist local and regional agencies, leaders and residents to better understand barriers to digital inclusion, develop local strategies to address these barriers...

On 26 March 2024, the imminent shutdown of the 3G mobile network and telecommunications services was referred to the Rural and Regional Affairs and Transport References Committee for inquiry and report by 30 November 2024. The inquiry makes reference to: (a) the impact on access to triple zero emergency calls; (b) the number of devices...

Many Australians have lost trust in the telecommunications industry’s ability to resolve issues. Too few raise complaints and even fewer use free, independent dispute resolution services. This paper investigates who experiences challenges with telco services in Australia and what the complaint experience is like for them.