The report shows the ways Australian adults connect and interact in 2025, and how this has changed over the past nine years. It focuses on how they use phone services and apps for calls and messages, and the ways they use communications and social media sites and apps. Mobile phones remained the primary way Australians...

This representative national survey of Australians reveals that consumers are experiencing 5G as a gradual transition rather than a revolution. The report reveals popular consumer use cases for 5G home internet and 5G mobile. It also discusses the fixed-line market where there are signs that 5G Home Internet is becoming a viable alternative to the...

This report analyses the Longitudinal Study of Australian Children to understand the experiences of technology use for young Australians. The research considers children and young people’s access to digital technologies by different socio-economic groups and their online safety experiences. It finds that while Australian children are increasingly online, digital connectivity differs by socioeconomic background.

Digital wallets (DWs) are increasingly being embedded into a diverse range of sectors including banking, e-commerce, healthcare and government services. This report presents inclusive, evidence-based frameworks to support DW development that bridges gaps between policy, user expectations and commercial imperatives. It identifies key enablers that support informed digital identity management and decision-making.

The final report for an inquiry into markets for the supply of digital platform services. The report examines recent international legislative and regulatory developments, unfair trading practices and dispute resolution; major developments and key trends in services; and potential and emerging competition and consumer issues. The report reinforces the need for regulatory reform.