This review of the policies and practices of 22 agencies found messaging apps are an established feature of digital communications in the Australian Public Service, though they are regularly being used without adequate policies and procedures that reflect statutory obligations. The objective of the report is to provide information, advice and assistance to agencies around...

This article describes how librarians at the University of New Mexico collaborated with vendors to embed proactive chat in databases, detailing the process, technical glitches and use trends.

Mobile messaging apps are the fastest-growing digital communications phenomenon ever. Today, more than 2.5 billion people around the world use messaging apps, a figure that is expected to rise to 3.6 billion by 2018 – that’s almost half of the world’s population.

Is the energy, liveliness and to-the-pointness of text-messaging already history?