This research report assesses the level of maturity of formal service review processes used and the outcomes achieved. It also identifies how these processes can be supported and enhanced, as a future direction. Local government service provision has transformed significantly over recent decades. Australian councils have moved beyond the traditional narrow emphasis on ‘roads, rates...

UK government departments are already implementing substantial change programmes; but the scale of the challenges and persistent weaknesses require a reform plan that applies right across the Civil Service. The Civil Service plays a crucial role in modern British life, supporting the wellbeing, security and prosperity of the country. The UK’s budget deficit means that...

This audit assesses the extent to which government agencies create, manage and dispose of records in accordance with key business, legal and policy requirements.

This audit assessed the effectiveness of fraud prevention strategies at a selection of Victorian councils. Each year, local government collects $7 billion in operating revenues, expends $6 billion, and manages assets with a total value of $60 billion. These significant resources are at risk if councils are not active, vigilant and effective in dealing with...

This strategy responds to the National Disability Strategy (NDS) that was launched in February 2011. A key policy objective of the NDS is to improve the workforce participation of people with a disability across Australia.