This audit examined the approaches departments and agencies use to determine which services will be, or have already been, delivered online via digital devices and examined the ongoing monitoring of the effectiveness of digital service delivery. We found successes in digital service delivery. However, not all departments and agencies have a complete list of service...

This report extends our previous Bankwest Foundation research and investigates the experiences of on-the-ground community organisations, government and philanthropic funders of community service organisations, and community sector peak bodies with outcomes measurement in Western Australia.

In June 2014, the Productivity Commission was asked to look at ways to improve how government agencies commission and purchase social services. The final report was released in mid-September 2015. It makes several recommendations about how to make social services more responsive, client-focused, accountable and innovative. The final inquiry report has two key messages. First...

This report provides a summary of the perspectives and broader feedback received through consultations with culturally and linguistically diverse communities and service providers around Australia, regarding the design and delivery of Australian Government services. The report aims to discuss diverse community perspectives relating to the accessibility and quality of service delivery, highlighting gaps, key issue...

The new VCOSS report, Walk alongside: Co-designing social initiatives with people experiencing vulnerabilities, invites people to challenge their thinking about social problems and the people affected by them, as well as the way government and the community sector works with them. It encourages us to genuinely connect with people experiencing vulnerabilities so as to understand...