In response to terms of reference endorsed by the Attorney-General, the Family Law Council considered options and avenues for making the family law system more accessible and equitable for separating families. The report makes 29 recommendations for legislative reform, in particular, to alternative dispute options, greater utilisation of technology, and program reforms to the legal...

Cost benefit analysis reveals that for every dollar invested in family dispute resolution (FDR), more than $20 in benefits are returned. These benefits span financial and non-financial impacts, delivering meaningful outcomes for families, the family law system and the broader community. The report recommends increasing FDR funding by 35 per cent.

Many Australians have lost trust in the telecommunications industry’s ability to resolve issues. Too few raise complaints and even fewer use free, independent dispute resolution services. This paper investigates who experiences challenges with telco services in Australia and what the complaint experience is like for them.

This report outlines the Australian Securities and Investments Commission's work to better understand the consumer experience in home insurance interactions since claims handling and settling became a regulated financial service. It summarises ASIC’s key observations on how insurers are meeting their obligations and highlights areas for improvement.

This interim report aims to identify future regulatory arrangements that will best support the long-term interests of social housing residents and their communities in Victoria. It also aims to best position social (and affordable) housing for growth and transformation over the coming decades.