Public utilities
Alternative labels
Essential services
Report
Data centres and water in Australia
A report on water use in data centres across Australia outlines key approaches that will deliver efficient and sustainable water use in date centres over decades to come. It sets out five key policy principles that should be prioritised to ensure the sustainable development of future data centres across Australia.
Guide
Better practice in responding to family violence handbook
This handbook serves as a practical guide to help energy and water businesses assess and strengthen their response to family violence. It reflects deepening understanding about family violence risk in essential services, including the importance of taking a Safety by Design approach – a framework to anticipate, detect and eliminate harm before it occurs.
Report
Keeping connected: experiences of telco consumers in financial hardship
This report is informed by a review of over 900 complaints to the Australian Telecommunications Industry Ombudsman about financial hardship received between April 2024 and March 2025. It makes three findings and provides three recommendations. It finds that telecommunications providers are contributing to financial hardship.
Discussion paper
Designed to disrupt: safety by design for essential services
Nine years ago, the Royal Commission into Family Violence in Victoria tasked the Essential Services Commission with creating regulatory protections for utility customers affected by family violence. This paper outlines how an essential services safety by design framework can be applied to identify and mitigate safety risks related to domestic and financial abuse.
Report
Using sensors to augment safety
This research explored the potential of smart wearables to enhance safety in water utility operations – an area not yet widely studied. The project trialled a mix of established and emerging sensing technologies across three sites in South Australia. The research highlights the value of integrating wearable technologies into safety systems for water utilities.