Australians are losing time and money, and are experiencing emotional distress, due to poor cancellation practices for phone and internet services by telecommunications providers. This policy position statement calls for 13 improvements across three key areas: empowering consumers to make informed decisions, removing cancellation barriers and offering fair remedies.

This report details findings from Australian consumer complaints regarding digital platforms in the period January 2023 to August 2025. The report highlights case studies showing the similarity in consumer harms with telecommunication companies. It finds digital platform complaints are growing and concludes that establishing a Communications Ombudsman would increase trust in the digital economy.

This report presents an overview of how the Australian aged care sector performed in the April – June 2025 quarter. This edition also includes a special overview of performance trends from 2023–2025. It finds provider performance against the Aged Care Quality Standards improved significantly towards the end of the 2023 financial year.

This report provides a detailed analysis of the 52,206 instances of information and advocacy support provided to older people, their families and other supporters – an 18% increase on the previous year. Poor communication, lack of information and support to make decisions were reported to be the key challenges for the fifth year in a...

This audit provides independent assurance to Parliament over whether the NDIS (National Disability Insurance Scheme) Commission is effectively exercising its regulatory functions. The NDIS Commission was found to be partly effective in exercising its regulatory functions and 10 recommendations were provided.