This report is informed by a review of over 900 complaints to the Australian Telecommunications Industry Ombudsman about financial hardship received between April 2024 and March 2025. It makes three findings and provides three recommendations. It finds that telecommunications providers are contributing to financial hardship.

People with cognitive disability express dissatisfaction in varied ways, often missed by support workers. This study shows complaints can be verbal, behavioural or silent, and effective support relies on mutual recognition and broader understandings of “complaining.” Improving awareness and responses is essential, and further research is needed to understand what helps or hinders people and...

The report provides an overview of Victoria’s integrity system and the performance of its integrity agencies in 2022/23. It provides 14 recommendations for improvements. It finds that the Independent Broad-based Anti-corruption Commission's performance in its response to allegations of family violence made against police officers is concerning.

This report identifies shortcomings in the way Services Australia handled a Child Support case involving family violence concerns, including improper processes and communications. It makes several recommendations in relation to Services Australia improving its policies, processes and staff training.

2024 was a pivotal year for the National Disability Insurance Scheme, with the most substantial changes to NDIS laws since the scheme started more than a decade ago. This report provides an overview of the most significant developments and what the changes mean for people with disability.