This report outlines the findings of that survey and compares and contrasts the findings with previous surveys conducted by the Commission in 2003 (2003 National Survey)1and 2008 (2008 National Survey). A number of positive stories have emerged from the 2012 National Survey.

This report makes a series of recommendations in relation to the aged care workforce, quality of care, the Complaints Resolution Scheme, the number young people being placed in aged care, and related matters. With Australia's population ageing, demand for aged care services will increase. This will require not only adequate facilities but a skilled and...