Fair Go: Complaint Resolution for Digital Australia, is an Occasional Paper commissioned by ACCAN to broaden and stimulate debate regarding external complaints resolution schemes. The paper is written by John Wood, former Deputy Commonwealth Ombudsman and expert in consumer affairs. Fair Go: Complaint Resolution for Digital Australia offers insights into challenges faced at a time...

Executive summary NICTA welcomes the Parliamentary Committee‟s inquiry into the role and potential of the national broadband network (NBN). A national broadband network has the potential to greatly improve Australia‟s economic, social and environmental performance and make us more competitive in the global economy. NICTA believes that growth in demand for bandwidth will continue to...

This study discusses digital identity in a transactional context under a national identity scheme. It contrasts the right to identity to the right to privacy in the context of a national identity scheme, and defines identity theft and its consequences. The analysis and findings are relevant to the one proposed for the United Kingdom, to...

The Innovation Policy Report aims to highlight developments in the innovation policy area. It also includes reference to relevant innovation documents and events.

Opportunities for criminals to engage in transnational activities have expanded with globalisation and advancements in information and communications technologies. This paper contributes to a better understanding of the threat landscape. Cyber criminal activities will increasingly affect the financial security of online business. It is widely accepted that the financial and insurance industry is the ‘target...