This report by the Australian Communications and Media Authority (ACMA) shows that satisfaction levels varied considerably when consumers and small to medium enterprises (SMEs) were asked to focus on aspects of service delivery such as customer service, service reliability, call costs, billing information, internet data speeds and line rental costs.

This Information Sheet is designed for employers bound by the Information Privacy Act 2000 (Vic) (IPA) – for example, Victorian state government organisations (including local councils, Victoria Police and courts). The IPA is about information privacy: it regulates how Victorian public sector organisations collect and deal with personal information about individuals. “Personal information” is recorded...

The Innovation Policy Report aims to highlight developments in the innovation policy area. It also includes reference to relevant innovation documents and events.

The evidence that basic broadband contributed to economic growth is decidedly mixed, and some of the studies reporting greater benefits have significant flaws argue the authors of this UK working paper.

The transition from analogue to digital TV is seen by many as long overdue in a broadcast industry which has often failed to keep pace with revolutionary changes in the telecommunications and information services industries. • Television has been an important political and cultural force in Australia since its introduction in the 1950s. • Analogue...