Review of National Aged Care Quality Regulatory Processes: report

Aged care Older people Housing for older people Australia

The majority of residential aged care facilities provide a high standard of care to older Australians. Commonwealth legislation establishes processes for the regulation of care delivered to all aged care residents and to ensure providers deliver appropriate care which meets expected standards. These include processes dealing with aged care; accreditation, monitoring, review, investigation and complaints. 

An independent review of Commonwealth aged care regulatory processes was announced in response to the Oakden Report which detailed failures in the quality of care delivered at the Oakden Older Persons Mental Health Service in South Australia.

The review examined why regulatory processes did not adequately identify the systemic and longstanding failures of care at the Makk and McLeay wards documented in the Oakden Report. The Review identified improvements to the regulatory system that will increase the likelihood of immediate detection, and swift remediation by providers.

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