Briefing paper

The Integrated Domestic and Family Violence Services (IDFVS) program is a multi-agency response to prevent the escalation of domestic and family violence among high-risk target groups and in targeted communities. It is a collaboration between the NSW Department of Communities and Justice (formerly Family and Community Services), NSW Police and non-government support agencies. IDFVS provides a wrap-around and coordinated service delivery model for victim-survivors of domestic and family violence and their children.

This Evidence to Action Note outlines key findings from an evaluation of the IDFVS, undertaken by researchers from the University of New South Wales (UNSW). The evaluation found that the program has filled a major gap in the service system by providing services to women still living with violence. Participation in the program also improved client wellbeing.


  • Domestic and family violence is a major health, welfare and economic issue in Australia. The Integrated Domestic and Family Violence Services (IDFVS) program is a multi-agency program that provides victim-survivors and their children with ongoing, tailored and practical wrap-around supports to help them leave and recover from violence and abuse and improve their outcomes.
  • From October 2016 to November 2018, an evaluation was undertaken of IDFVS, using mixed methods including analysis of administrative data from June 2015 – July 2017. The aim was to understand whether the program is working, who the program is working for, the cost of the program and to understand the strengths and limitations of the program.
  • The evaluation suggests that the IDFVS program delivers benefits for clients experiencing domestic and family violence (DFV)
  • The report includes recommendations for program improvement related to systems and data, building workforce capacity and strengthening community education activities.
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