This report describes a demonstration project involving consumers in research that contributes towards developing services.
In 2010 Anglicare Tasmania began a process to build on current consumer participation activities by developing an organisation-wide consumer engagement strategy led by its Social Action and Research Centre (SARC). As part of the development of the strategy a number of demonstration projects were set up to highlight different approaches to involving consumers in the design, development and delivery of services. One of these demonstration projects was about involving consumers in research that contributes towards developing services. This became the Peer Research Project and it ran for a six-month period from August 2011 to January 2012.
This report describes the project, the research undertaken by consumers and the outcomes for the consumers involved, for staff and for Anglicare Services.
The Peer Research Project aimed to:
• pilot the peer research approach and comprehensively document, monitor and evaluate the process and outcomes;
• undertake peer research to explore the perceptions of consumer engagement among people who access Anglicare’s mental health programs; and
• showcase the learnings across Anglicare programs and services.