The Elder Abuse Helpline is funded by the Queensland Department of Communities, Disability Services and Seniors to provide information, support, and referrals for older people and those who witness or suspect the abuse or neglect of an older person. Information collected from calls to the Helpline is entered into a database and analysed annually. The 2020 Year in Review reports on data collected during the 2019–20 financial year.

Main Statistics:

The total number of calls to the Helpline during the 2019–20 financial year was 2,810. This included 1,534 abuse notifications and 1,276 enquiry calls. The number of abuse notifications was 13.8 per cent lower than the 1,780 recorded in 2018–19. However, this number is unlikely to reflect lower rates of elder abuse.