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Briefing paper

Developing an improved myGov for all Australians

myGov User Audit Taskforce issues paper 2023
E-government Federal government Government services Federal government departments Monitoring and evaluation Australia

The myGov platform is the front door to essential federal government services. It validates a user’s identity and then provides access to several government departments and agencies, including Centrelink, Medicare and the Australian Taxation Office.

A government-appointed expert panel is currently conducting a user audit of myGov, led by David Thodey and with members including former Human Rights Commissioner Edward Santow, eSafety Commissioner Julie Inman Grant, social epidemiologist Professor Emily Banks, and former head of global economic policy at Uber Amit Singh.

As part of this audit, InnovationAus.com held a roundtable discussion in collaboration with the panel in Canberra at QT Canberra on 8 November 2022. The discussion focused on potential improvements that could make myGov more efficient and transparent, and provide a better user experience to people with a disability and marginalised individuals. The roundtable attendees also discussed how to bring small businesses into the design process.

The discussion was recorded, refined and structured into this paper.

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