An examination of how governments use and engage with artificial intelligence (AI). This report analysed 200 use cases and dozens of policy initiatives around the world, including Australia, to understand how AI is applied and promoted across 11 core areas of government.

This guide assists government agencies to use automated decision-making systems appropriately, and with the customer at the centre of service delivery. Issues covered include guiding principles for assessing the suitability of automated systems, compliance with administrative law and privacy requirements, transparency and accountability, and quality assurance processes.

The UK government's vision for a modern digital state emphasises the need for more user-focused and efficient public services. This blueprint presents a six-point plan for digital reform, led by a new Digital Centre of Government, which aims to drive economic growth by transforming how public services are designed and delivered.

This report examines e-government development worldwide, focusing on how well countries are using digital technologies to deliver public services and promote sustainable development. It finds a significant upward trend in digital government, despite persistent disparities and recommends strategic investment and capacity-building to ensure equitable access to digital services.

OECD countries are increasingly investing in better understanding the potential value of using artificial intelligence (AI) to improve public governance. This policy paper outlines the key trends and policy challenges in the development, use, and deployment of AI in and by the public sector.