An examination of how governments use and engage with artificial intelligence (AI). This report analysed 200 use cases and dozens of policy initiatives around the world, including Australia, to understand how AI is applied and promoted across 11 core areas of government.  

The report identified governance, data, digital infrastructure, skills, investment, procurement and partnerships with non-government actors as the seven key enablers for the successful adoption of AI in government. It finds that a coordinated approach to AI transformation across government that is user-centred, engages meaningfully with stakeholders and the public, and establishes clear but proportionate guardrails will manage risks while remaining agile and adaptable to future changes.

The results suggest that AI is most prevalent in terms of total use cases in public service and justice functions and civic participation, with relatively less use seen in policy evaluation, tax administration and civil service reform. In between are public procurement, financial management, fighting corruption and promoting public integrity, and regulatory design and delivery. 

AI’s use is more prevalent in internal operations and public service delivery, but less prominent in government oversight. Less use is also seen in policymaking, consistent with previous OECD analysis.

The report is accompanied by a video of the key findings.