This report examines how smart technologies can impact a city’s ability to deliver services, the benefits and challenges of using smart technologies, and policy options that could help enhance the benefits or mitigate the challenges of using smart technologies.

Cities are increasing their use of smart technologies, which are at various stages of adoption, to improve services. Smart technologies integrate cameras and other sensors with communications equipment that transmits data, which can be analysed to improve city functions. This assessment looks at the use of smart technologies in transportation and law enforcement services.

Multiple benefits were reported. However, the technologies can be costly and the benefits unclear. The data they collect may be sold, raising privacy and civil liberties concerns. This report offers three policy options to address such challenges.

Policy options

1. Facilitate improved collaboration to evaluate technology use.
2. Increase transparency when procuring and using smart technologies.
3. Develop and share effective data governance practices or standards.