This audit assessed the effectiveness of telecommunications management and expenditure control practices of Victoria Police, the Department of Human Services and the Department of Justice.
The agencies examined cannot be confident that they are effectively managing all aspects of their telecommunications usage and expenditure.
None of these agencies had sufficient organisation-wide controls to effectively manage the major drivers of both fixed voice and mobile expenditure—particularly call costs, mobile data use and line rental.
Weak central oversight, coupled with highly variable and devolved management arrangements within each agency means that, while there were isolated examples of good practice that produced material savings, it was not evident that these were being consistently applied throughout the organisation.
None of the agencies examined demonstrated regular whole-of-organisation oversight and monitoring of telecommunications usage and expenditure. Nor was it evident that executive management was systematically apprised of the effectiveness of related management controls and initiatives.
These weaknesses impede the capacity of each agency to identify and minimise waste and to fully leverage savings opportunities across the whole organisation. Growing pressure on agency operating budgets to reduce administrative costs indicates that agencies need to take more focused and coordinated action to address these issues.