The relationship between a regulator and the organisations it regulates – like any relationship – should never be taken for granted. Much media attention is given to regulators who are too close to the entities they regulate. This article also discusses the opposite end of...

​The results of the VRQA's 2020 client and stakeholder research are now available. Clients and stakeholders reported generally high levels of satisfaction with their performance in 2020, and continued to perceive them as a fair and effective regulator.