​The results of the VRQA's 2020 client and stakeholder research are now available. Clients and stakeholders reported generally high levels of satisfaction with their performance in 2020, and continued to perceive them as a fair and effective regulator.

In 2020, the VRQA modified the operation and delivery of some of their services due to the coronavirus (COVID-19) pandemic. In many cases, clients and stakeholders reported they appreciated this flexibility. Some also noted that in the context of the year's fast-moving changes, the VRQA could have been timelier with information and advice.