This summary outlines key findings from an evidence check conducted to identify the best strategies for effective and authentic client engagement in the commissioning of government services.

This report presents an analysis of client outcomes with a view to understanding the impact of Zonta House and provides a statistical analysis of the validity and reliability of the Life Matrix tool developed and used by Zonta House to measure clients’ wellbeing at intake and exit.

​The results of the VRQA's 2020 client and stakeholder research are now available. Clients and stakeholders reported generally high levels of satisfaction with their performance in 2020, and continued to perceive them as a fair and effective regulator.

The prevailing silo-way of working in the construction industry makes it difficult to incorporate valuable lessons learned from facility managers into the design stage of new projects. This is an ongoing research project which aims to develop an open-source tool that can be used by design teams to incorporate knowledge from previous projects.

The purpose of this report is to describe the key themes and findings from online surveys of aged care consumers and aged care providers, regarding best practice models for engagement between consumers and providers.