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Supporting women and children experiencing family and domestic violence: the Zonta House impact report

Client satisfaction Community-based family services Program evaluation Victims of family violence Family violence Well-being Australia

This report presents an analysis of client outcomes with a view to understanding the impact of Zonta House and provides a statistical analysis of the validity and reliability of the Life Matrix tool developed and used by Zonta House to measure clients’ wellbeing at intake and exit.

As with many community agencies, Zonta House manages a number of programs and uses different platforms to store its data. As with other agencies funded to undertake Specialist Homelessness Services (SHS) programs (which are jointly funded by the Commonwealth and State/Territory governments), Zonta House utilises the Specialist Homelessness Information Platform (SHIP) to capture data. At the same time, Zonta House captures client outcomes information on SHS clients using the popular Penelope client management platform, which also is the platform for storing client service and outcomes across a myriad of other programs designed to provide a holistic service response to the needs of women and children experiencing family and domestic violence. This data capture includes Zonta House’s innovative Life Matrix client outcomes approach.

After extracting and cleaning the data, CSI UWA undertook reliability and validity testing of the Life Matrix tool used by Zonta House as a case management and outcomes measurement tool.

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