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Managing support and safety hubs 5.58 MB

Family violence causes lasting physical and psychological harm and can lead to death. 

In 2016, the Royal Commission into Family Violence found that people affected by family violence were not getting the services and support they needed. It recommended that the Victorian government establish 17 support and safety hubs (hubs) in communities throughout Victoria to make it easier for people to find the help they need. The government committed $448.1 million to open the hubs by 2021. Family Safety Victoria (FSV), overseen by the Department of Health and Human Services (DHHS), is coordinating the delivery of the hubs—now branded as The Orange Door. FSV opened the first five hubs in 2018, and plans to open the remaining 12 by the end of 2022.

Each hub is a partnership between FSV, DHHS and local community service organisations. Hubs bring together practitioners from specialist family violence, perpetrator, child and family and Aboriginal services to work together to address client needs. 

This audit examines whether hubs are providing effective and efficient service coordination for women and families, by assessing how the department and FSV plan the hubs, support hub operations and drive their continuous improvement.

Main findings:

  • Hubs are not yet realising their full potential to improve the lives of people affected by family violence and families needing support with their children. This is because their service coordination is not yet consistently effective or efficient.
  • A rushed implementation schedule and a lack of detailed project planning meant FSV opened the first five hubs before they had all the infrastructure, processes or staff needed to meet demand. As a result, some people have waited months to receive support.
Publication Details

978 1 925678 71 0