The report provides a framework for an effective client feedback system, as well as practical advice on how to start using one. It also shares benchmarking results for the disability sector specifically, including insights into the sector’s current use of client feedback and areas for improvement.

End user satisfaction is one of the major indices that attest to the success of a project in terms of adding value to the client. In this study, different end users of the facility were prompted to fill a comprehensive survey about the overall quality of a high-budget engineering complex.

The Southgate Digital Equity Tool has been developed to assist policy makers and practitioners in making informed decisions about the way they engage consumers in services and programs in the digital era. Initially developed for use by health organisations, the tool can be adapted for use by any organisation to guide thinking around the impact...

Parentline is a confidential telephone service providing professional counselling, education and support to parents and others who care for children and young people. The service operates from 8am to 10pm seven days a week and is available to residents of Queensland and the Northern Territory. The service provides a mix of assistance through counselling, information...

This review targets contemporary literature examining quality from the viewpoint of older Australians who receive aged care services in the residential and community sectors.