A literature review to understand how some Australian Government services could become stigmatised, and how stigma could be reduced in the policy design and delivery of Australian Government services. It found that there are different ways stigma can be experienced by Australians and different drivers of government services stigma including public attitudes, policy settings and...

This strategy has been developed in response to the Australian Public Service Commission 2024 capability review of Services Australia. It outlines the operating context for the next four years and the actions that will be taken. The strategy provides guidance on how the agency will lift capability across six strategic themes.

This strategy ensures automation and artificial intelligence use at Services Australia will be human-centric, safe, responsible, transparent, fair, ethical and legal. It sets out six coordinated priorities, including building trust with stakeholders, ensuring consistency in governance frameworks and enhancing workforce capability.