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Organisation

New South Wales Ombudsman

Owning Institution:
Report

The COVID-19 pandemic: second report

This report follows on from the report published last year entitled 2020 hindsight: the first 12 months of the COVID-19 pandemic. The NSW Ombudsman's aim has been to look back on the second year of the pandemic and provide an account of what has been...
Report

The new machinery of government: using machine technology in administrative decision-making

The NSW Government’s first digital strategy spoke of the need for government to be ‘digital by design’ and ‘digital by default'. This report is about the shift toward machine technologies, a term used for the broad range of digital and data enabled systems and processes...
Report

2020 hindsight: the first 12 months of the COVID-19 pandemic

This report looks back on the first 12 months of the COVID-19 pandemic and report on what we have seen, primarily through the lens of complaints received from individuals about the actions taken by NSW Government agencies.
Report

OCHRE review report

OCHRE commits the NSW government to ‘work with Aboriginal communities, policy practitioners and service providers to advance the dialogue in NSW about trauma and healing and to begin developing responses informed by evidence of good practice’. This special report to the NSW Parliament comprehensively details...
Report

Abuse and neglect of vulnerable adults in NSW – the need for action

This report demonstrates the need for a comprehensive safeguarding approach in NSW for vulnerable adults living in the community – including an effective response to the abuse and neglect of both vulnerable adults with disability and older people.