This report looks back on the first 12 months of the COVID-19 pandemic and report on what we have seen, primarily through the lens of complaints received from individuals about the actions taken by NSW Government agencies.

OCHRE commits the NSW government to ‘work with Aboriginal communities, policy practitioners and service providers to advance the dialogue in NSW about trauma and healing and to begin developing responses informed by evidence of good practice’. This special report to the NSW Parliament comprehensively details the assessment of OCHRE over the past five years.

This report demonstrates the need for a comprehensive safeguarding approach in NSW for vulnerable adults living in the community – including an effective response to the abuse and neglect of both vulnerable adults with disability and older people.

The NSW Ombudsman has tabled this progress report on the response to the 2017 inquiry into the operation of the Joint Investigation Response Team (JIRT), a tri-agency program delivered by the Department of Family and Community Services (FACS), the NSW Police Force and NSW Health.

This project arose from the steady number of complaints the NSW Ombudsman has received over many years about postgraduate supervision in NSW universities. These complaints can be complex and take time and resources to examine. They often also have a personal aspect which makes them especially challenging to deal with.