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Report
2020 hindsight: the first 12 months of the COVID-19 pandemic
Publisher
Government accountability
Impartial complaint resolution
State governments
Complaints
Public health
COVID-19
Pandemics
Disease management
New South Wales
Resources
| Attachment | Size |
|---|---|
 2020 hindsight: the first 12 months of the COVID-19 pandemic
|
5.67 MB |
Description
In the 12 months from the first Australian COVID case on 25 January 2020, the NSW Ombudsman received over 900 contacts from individuals wishing to raise complaints or concerns about their treatment or experience of the NSW government’s pandemic measures.
Most of the complaints related to the conditions of mandatory hotel quarantine, including hotel facilities, food options and quarantine exemption requests.
The report draws attention to the benefits of effective complaint handling during crises. As well as helping to ensure accountability and fair treatment, complaints provide on-the-ground intelligence to identify risks before they escalate.
Related Information
The COVID-19 pandemic: second report https://apo.org.au/node/319413
Publication Details
ISBN:
978-1-925885-27-9
Copyright:
State of New South Wales 2021
License type:
CC BY
Access Rights Type:
open
Post date:
4 May 2021
