While you’re here… help us stay here.

As we confront the economic impacts of the pandemic, we need your support even more. So that we can continue to bring you the latest in policy and research, please donate to APO.

Report
Description

In the 12 months from the first Australian COVID case on 25 January 2020, the NSW Ombudsman received over 900 contacts from individuals wishing to raise complaints or concerns about their treatment or experience of the NSW government’s pandemic measures.

Most of the complaints related to the conditions of mandatory hotel quarantine, including hotel facilities, food options and quarantine exemption requests.

The report draws attention to the benefits of effective complaint handling during crises. As well as helping to ensure accountability and fair treatment, complaints provide on-the-ground intelligence to identify risks before they escalate.

Publication Details
ISBN:

978-1-925885-27-9

License type:
CC BY
Access Rights Type:
open