The report examines the Australian community’s experiences with digital service problems and challenges resolving online complaints. The report reveals widespread problems with digital services – people find it hard or impossible to get help. It finds that unresolved digital service problems are costing the Australian community an estimated $497 million per year.

This discussion paper has been prepared to assist public consultation for the 2025 review of the self-regulatory Australian Code of Practice on Disinformation and Misinformation. The current review of the Code will examine the scope and potential improvements to the Code’s governance and oversight.

Legal Aid is funded by the Federal Government to provide legal support to eligible people who are appealing to the Administrative Review Tribunal about a National Disability Insurance Agency (NDIA) decision. This process evaluation details the merit of the program, its challenges, as well as the steps necessary for its efficient and ongoing operation.

The building industry has been the subject of negative commentary for some time. With the establishment of a new Building and Plumbing Commission, this independently commissioned report examines seven of the Victorian Building Authority's most complex and challenging consumer cases, some of which span more than 10 years.

The purpose of the Food and Grocery Code of Conduct is to address harmful practices in the grocery industry stemming from an imbalance of bargaining power between supermarkets and their suppliers. This final report makes 11 recommendations for improving the code, including making it mandatory.