Telstra has partnered with the Institute for Governance and Policy Analysis (IGPA) to conduct the latest round of quantitative research of the Australian public to garner further, refreshed evidence in relation to the role of technology in government service delivery.

This paper has been commissioned by Local Government Professionals Australia as a contribution to debate on the future of the Australian federation and as a response to the National Innovation and Science agenda. Australian local government is far from perfect and Local Government Professionals accepts the need for improvement. Nevertheless, it is disappointing that current...