This research was funded by the Victorian Law Foundation to help better understand the attitudes and behaviours of people looking for and using legal self-help resources online to solve common civil law problems. The aim is to inform better design and deployment of digital self-help resources across the legal services sector.

This report, based on a survey of public sector innovation (PSI) units in Australia and New Zealand undertaken in February 2018, suggests that the actual number of PSI units worldwide may be significantly higher than previously thought.

Governments are turning to public sector innovation labs to take new approaches to policy and service design.